Terms and Conditions

QUALITY/ SUBSTITUTION

Throughout New Zealand seasonal and regional conditions may affect the supply and cost of flowers and foliage. In these circumstances Mayflower Studio Florist reserve the right to substitute with similar flowers in the same shape, style and colour where necessary while maintaining the value of your order. This condition will apply to wrap, vases and all gift line accessories.

 

CURRENCY & PRICING

All pricing on this website is in New Zealand dollars (NZ$) and includes Goods and Services Tax (GST) of 15%.

 

GUARANTEE OF SATISFACTION

Mayflower Studio Florist guarantees the freshness, flower quality and value of every order. Each arrangement delivered by us is created by a professional florist, and flowers are guaranteed to last at least 3 days if cared for as recommended.

If a customer is unhappy with a Mayflower product and has proof of what the issue is, we will discuss the issue with you and provide a suitable outcome if it is accepted that the complaint is justified. We may replace the product or refund the original amount paid. Refund/replace applies only to local deliveries.

We will replace flowers if they do not arrive in a good condition, if we are notified within 48 hours following delivery and proof of the flower damage is supplied.

Complaints must be made within 48 hours of delivery to the Mayflower Florist.

Mayflower Florist are not obliged to accept any goods for return where you have simply changed your mind.

We cannot accept items for return if they have been damaged in the post, we take extreme care when packing goods. We cannot take responsibility for any loss or damage to goods occurring in transit.

 

CANCELLATION

Mayflower Studio cannot cancel any order that has already been made up. If the cancellation request is made prior to the order being made up Mayflower Florist will accept cancellation and provide full refund.

 

FLOWER CARE

Keep flowers in a clean vase and regularly change the water every 2 days, at the same time recut the flower & foliage stems bottoms at a 45-degree angle. Use tepid (slightly warm water). Keep flowers in a cool place and AWAY from the following; fruit (the gas given off from fruit will shorten the life of the flowers) direct sunlight, drafts and air conditioning.

 

PRIVACY POLICY

At Mayflower Studio Florist we value your security and privacy. Your order is protected by using our secure server. While we may (with your permission) securely store your customer details, your credit card details are NEVER stored once we have processed your order. Should you have any reservations about ordering online please order by calling us on 03-578-3575